Terms & Conditions

1. T&C for use of our e-commerce platform

  1. ​Any person who accesses or uses our e-commerce platform(s) in any manner, shall be subject to these terms and conditions for use and be bound by the policies formulated by RICHER ROYAL & Team.
  2. These T&C for use, prescribed by RicherRoyal, constitute a legally binding agreement between You and RicherRoyal.com or Richer Royal(app), in connection with the access to or use of the Platform. We are requesting you to read these T&C carefully to have batter experience.

    2. Updates in Terms & Conditions

    1. Richer Royal & Team may update/modify/amend these Terms & Conditions (including any portion of it) at any time, with or without advance notice. But T&C applied to your purchase will be mentioned on the invoice and applicable for that purchase irrespective of any further changes. 
    2. Therefore, on each purchase, the service will be provided in accordance with the terms and conditions in force during that time.

      3. Termination of Your Service

      1. Each user and consumer of RICHER ROYAL eCommerce platforms is liable to obey our Terms & Conditions. Richer Royal holds all the rights to terminate your service(s) if you violate our Terms and Conditions. 
      2. You are requested to use our eCommerce platforms and services according to our T&C to avoid any T&C violations.  
      3. For any reason, If we are not able to provide our services to you or at your given location, then we reserve the right to refuse to provide our services. In these situations, any order placed by you will be canceled by us, and the refund for your payment will be generated according to our T&C.
      4. As per our terms and conditions we are bound / responsible to provide service only on those products which are sold through official platform of Richer Royale. We are not bound / responsible to provide services on any product of Richer Royal, sold by third-party seller.
      5. ​If we find any violation of our terms and conditions on your part, we can refuse to provide you with any of our services on any of your purchased product(s) or any product you will purchase. We may even block your account to place an order. 

        4. Changes in MRP and Discount

        1. We reserve all the rights to update or modify our product's MRP or Discount schems at any time, with or without advance notice. 
        2. MPR of our products does not change frequently. But we are offering huge seasonal and festival discounts up to 70% off and coupon can also be applied additionally.
        3. Every product offered by us is worth its MRP, still, we are offering huge discounts. But available only in seasonal and festival plans. So don't miss it  "Check out the currently available offers, now".
        4. Our Terms and condition, services, and liability will only be applicable to purchase through official Richer Royal portals, which are RicherRoyal.com and RICHER ROYAL(APP). We shall not be liable to any third party for any modification, price change, discount change. 

          5. Special Discount on Prepaid orders and for Regular Customers

          1. Online payment and Cash on Delivery, both the payment mode are available for most of the products.
          2. We recommend you to preffer prepaid mode to place an order. It will help us to provide you a better experience. So you may get a special coupon on Prepaid orders. Coupon amount or discount may vary from product to product and from time to time.
          3. Based on your orders amount, order frequency, and behavior of interaction, our team reserve all the rights to make you our regular customer, So you will be eligible to get special coupons on monthly basis. This may not be applicable to everyone.
          4. We reserve all the rights to terminate you from regular/special customer list at any time, with or without notice or any explanation.  
          5. Any special coupons will  be provided to you through e-mail or SMS, or a physical coupon code will be  placed with the product delivered to you. 

            6. Products sold by Third-Party Seller

            1. Any product or service, not sold by Richer Royal Official platforms (RicherRoyal.com & RICHER ROYAL (app)), will be considered as the product sold by a third party (like retailer / wholesaler etc).
            2. Our product or service may also be available to buy in the retail / wholesale market or by any thrid party seller. Our expert team ensures the originality and the quality of products sold to you by a third party or in retail / wholesale market, But we are not responsible for any modification done to our products by any third-party seller. 
            3. As per our terms and conditions, we are bound / responsible to provide any service only on those product or service which are sold through official platform of Richer Royale. We are not bound / responsible to provide any services on any product of Richer Royal, sold by third-party seller.
            4. Our Terms and condition will only be applicable to purchase through official Richer Royal portals, are RicherRoyal.com and RICHER ROYAL(APP). We shall not be liable to you or to any third party for any modification, price change, discount change.

              7. Returns & Exchanges policy on the product or service, sold by RicherRoyal.com and RICHER ROYAL (app)

              1. Richer Royal is offering up to 30 days return policy on limited products sold through our official portal.
              2. Return and Exchange policy is applicable on limited products only, with certain limitations. A detailed description of the return and exchange policy applicable to the product will be provided in the "Return and Exchange Policy" section on the product page.
              3. Our terms and conditions are subject to change over time, so whatever terms and conditions are applicable to your product at the time of purchase, will also be mentioned on the invoice. 
              4. Therefore, services will be provided by us on any product purchased, subject to certain limits, based on the applicable t&c mentioned on the invoice.
              5. There are plenty of ways to apply for return or exchange, You can choose any of them. For example, In Footer section "Support > Returns & Exchanges". 

                8. Limitations of Returns & Exchanges policy on the product or service, sold by RicherRoyal.com and RICHER ROYAL (app)

                1. The return or exchange of the product will be free of charge only if a different product or a different size is delivered than the product ordered.
                2. The product may vary slightly from the images used to display the product, depending on the colour or texture. Minor differences in the delivered product cannot be claimed as different products have been delivered.
                3. Products that are customised or made to measure are not eligible for a return or exchange.
                4. If the request for exchange is not compliant under the free policy, courier charges for both sides will have to be paid by the customer for the exchange if the request is approved.
                5. If the request for return is not compliant under the free policy, courier charges for both sides + packaging cost will have to be paid by the customer for the return if the request is approved.
                6. Once the request for return or exchange is approved, the customer has to do the packaging for the delivered product, and we will provide the label for the packaging. Pickup will be done from the delivery address.
                7. If we find any violation of our terms and conditions on your part, we can refuse to provide you with any of our services on any of your purchased product(s) or any product you will purchase. We may even block your account to place any order.
                8. The customer is not eligible to apply for a return if the correct product in the correct size is delivered as the product ordered.
                9. For further clarifications regarding any of our terms and conditions, feel free to contact us via Email(care@richerroyal.com), WhatsApp(+919457007706) or Call(+919457007706).

                  9. Required Terms & Conditions to be fulfilled in order to return or exchange the product at no additional charge

                  1. The return or exchange of the product will be free of charge only if a different product or a different size is delivered than the product ordered.
                  2. The product may vary slightly from the images used to display the product, depending on the colour or texture. Minor differences in the delivered product cannot be claimed as different products have been delivered.
                  3. Products that are customised or made to measure are not eligible for a return or exchange.
                  4. If the request for exchange is not compliant under the free policy, courier charges for both sides will have to be paid by the customer for the exchange if the request is approved.
                  5. If the request for return is not compliant under the free policy, courier charges for both sides + packaging cost will have to be paid by the customer for the return if the request is approved.
                  6. ​The customer is not eligible to apply for a return if the correct product in the correct size is delivered as the product ordered.

                    10. Billing, Invoice and Shipping

                    1. The price displayed with the product is inclusive of all applicable tax(es) and additional charges.
                    2. Automatically generated invoice will be displayed during the time of placing order but the detailed invoice will be provided to you to by email and with the product delivered to you. All the applicable terms and conditions will be mention in the detailed invoice. Detailed invoice shall be considered as the main and the only invoice or bill.
                    3. All the applicable services will be provided based on the mention applicable terms and condition on the detailed invoice.
                    4. If we find any violation of our terms and conditions on your part, we can refuse to provide you with any of our services on any of your purchased product(s) or any product you will purchase. We may even block your account to place an order. 
                    5. Multiple orders will not be delivered at the same time in Cash on Delivery mode. (may be done for every customers)
                    6. If the product is not received by you even after reaching the address given by you, You will be charged for both side shipping charges and transaction fees, Which can only be charged under prepaid mode. But If you ordered under Cash on Delivery mode, you account and your services may be blocked by us.
                    7. Note: If the address given by you is found to be incorrect, You will be charged for both side shipping charges and transaction fees, Which can only be charged under prepaid mode. But If you ordered under Cash on Delivery mode, you account and your services may be blocked by us. 
                    8. If our team is not able to conclude that the address given by you is incorrect then you won't be charged for failed delivery. 
                    9. ​The detailed invoice for the ordered product will contain the total inbox weight of that product, so while receiving the product, if you notice that its weight is not matching the stated weight, you are requested make unboking video. That will help our team to validated the claim of receiving the wrong product. And if you notice that the weight of the product to be received is very different from the stated weight, please do not receive the product.

                      11. Any affiliate link provided by any third party that use our name, logo, or product images for display but doesn't lead you to our E-Commerce portals

                      1. We use the best available advertisement agencies/websites(like google ads) to provide affiliate links of our e-commerce portal on different online platforms for advertising purposes. But it has been complained many times by people that many third-party companies, without the permission of the owner, use their website name or their logo, or pictures of their products to make you click on their affiliate links.   So we are not responsible for any third-party link which uses our name or our logo or our product picture to mislead you, to make you click on their given hidden link which doesn't belong to our official e-commerce portal. We try our best to take necessary legal action against such platforms.
                      2. You are not allow to use our name(richerroyal.com), logo, or product images to make any affiliate link that doesn't lead to our e-commerce portal. And if it lead to, you must have our permission to do that. 

                        12. Copyright, and Restricted use

                        1. You may be terminated from your Services for violating our Terms and Conditions. Legal action may also be taken against you primarily for violation of the terms and conditions set forth in this section.
                        2. You are not allowed to use "our name(richerroyal.com), logo, or product images" to make any affiliate link that doesn't lead to our e-commerce portal. And if it lead to, you must have our permission to do that. 
                        3. You are not allowed to use "our name(richerroyal.com), logo, or product images" to promote or advertise any other brand or platforms, and if you do so, you must have our permission to do that. 
                        4. You are not allowed to use our portal or its content to perform any illegal or unlawful activity. If you do so, we will take appropriate legal action against you and all the active legal authorities are free to take legal action against your unlawful act.  
                        5. We don't allow any of our user to use our product or services in any unlawful or illegal manner. We will not be responsible at all for if any of our products or services are used / or will be / or are being used in any illegal way. All the active legal authorities are free to take legal action against your unlawful act. 
                        6. In spite of not having proper knowledge about the problems that may arise in relation to our product and service, if you make any false or malicious statements against our product, services, or our official platform, Legal action can be taken against you in this regard. (Even if it is done intentionally by you)
                        7. You are not allowed to post or upload any content that is defamatory, libelous, abusive, threatening, harassing, hateful, offensive and illegal or otherwise violates any law or right of any third-party, Otherwise propriate action may be taken against you. And You may be terminated from your Services. 
                        8. You will not be involved in the transmission of personal and sensitive information, including but not limited to the account Information (collectively Sensitive Personal Information), which falls within the ambit of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, while using or accessing the Platform.
                        9. We have not set any age limit for using our e-commerce platform but if you are under 16 years of age, we request you to use our platform only under the supervision of your seniors (>16 ) to avoid any type of violation of our terms and conditions. You are free to contact us for any issue or problem you face to understand any of our T&C clauses on our platform.
                        10. Currently, our e-commerce platform sells products or services in India only, within the borders of India, only in areas where it is legal to sell them. But it is up to you, how and where you use our products. We will not be liable if you use our products, services, in an area where there are any legal restrictions on its use or any particular way of using it. All the active legal authorities are free to take legal action against your unlawful act. 
                        11. We don't allow you to use any software, tool, agent engine or other mechanism (such as avatars, robots, bombs, Easter eggs, robots spiders, time, worms cancel bots, intelligent agents, etc.) to navigate or search the Platforms. If any such act is traced by our team, then the appropriate legal action will be taken against you.
                        12. We don't all you to upload, host, display, modify, publish, transmit, update or share on or through the Platform, any information that contains software viruses or any other computer code, files or programs designed to destroy, interrupt, modify or limit the functionality of any computer resource. 
                        13. If any such act is traced by our team, then the appropriate legal action will be taken against you. And all the active legal authorities are free to take legal action against your unlawful act. 

                        13. DISCLAIMER OF WARRANTIES

                        1. We try our best to make access to and use of the Platform error-free. However, your access to the Platform may be restricted  or suspended  to allow for maintenance, repairs, or for upgradation. Note: We don't take responsibility for any access or use problems that arise from internet related issues at your end. RicherRoyal.com reserves at all times, the right, at its sole discretion, to refuse access to the Platform, terminate accounts, remove or edit content at its discretion.
                        2. RicherRoyal.com does not claim any ownership rights to all the text, files, images including photos, videos, sounds, musical works or any user generated content that you may submit or publish on the Platform. We own all copyrights on all the products images uploaded on our Platforms. 
                        3. All the applicable services will be provided based on the mention applicable terms and condition on the detailed invoice.
                        4. If we find any violation of our terms and conditions on your part, we can refuse to provide you with any of our services on any of your purchased product(s) or any product you will purchase. We may even block your account to place an order. 
                        5. The information provided by you at the time of order is secure in our database but we do not guarantee that this data will be available in our database indefinitely. We reserve the right to delete your account of any details belongs to your account (on our platform), which is not usually done. 

                          14. Privacy Policy

                          1. We respect your privacy and your privacy is our top priority. All of your given Personal Information is treated as confidential.  Only top-level faculty are allowed to access some of that information, to provide you a better experience and to resolve the relative complaint. 
                          2. You can sign up on our platform with a non registered email id. You are allowed to directly login on our platform with your Facebook or Gmail ID. Having account on our platform is mandatory to place an order, or to get access of restricted services on our platform. 
                          3. Information you provide to us in order to create an account or place an order or through any means that fall under the category of Confidential Information, We do not share any such confidential information. But we may share some of your Confidential Information with law enforcement officers if we take legal action against you for violating our Terms and Conditions.  
                          4. We only use collected personal information to processing your order and service improvement.  
                          5. Our eCommerce Platform is SSL secure. i.e. our portal has an encrypted connection between the users on our site and the server. 
                          6. ​Your data collected by us or by any third party, will be confidential and used only for business related purpose.

                            15. GOVERNING LAW and DISPUTE RESOLUTION

                            1. These Terms, all transactions consummated between you and RicherRoyal.com and the relationship between you and Richer Royal and all the services provided by RicherRoyal.com is governed by the laws of India. 
                            2. For any question query or for any doubt regarding to Terms and Conditions,  please send to us an email on care@richerroyal.com with the reference of T&C number and clause number.
                            3. If you face any problem to place an order or If you face any problem in understanding any of the information available on our platform then you are free to contact us.