If there is any issues with your product, you can raise an exchange request within 7 days of receiving the product.
Our terms and conditions are subject to change over time, so whatever terms and conditions are applicable to your product at the time of purchase will also be mentioned on the invoice. Therefore, on each purchase, the service will be provided in accordance with the terms and conditions in force during that time.
A exchange request can be made by submitting a return request form. To submit the form, click on the Exchange Request section given in the quick link bar at the footer. For further queries, please contact customer support at +91 9457007706 (via Call or WhatsApp) or by email at care@richerroyal.com .
Once the exchange request is approved, we will arrange a free pick-up from the delivery address. In the meantime, keep the product in its original condition with all accessories until picked up.
You are welcome to try on the product, but do take adequate measures to preserve its original condition.
Please return the products in their original condition, including the accessories, tag, and packaging.
In the case of an exchange request, the customer will not be charged any fee for pickup and further delivery.
Return Policy
If there is any issues with your product, you can raise a return request within 7 days of receiving the product.
Our terms and conditions are subject to change over time, so whatever terms and conditions are applicable to your product at the time of purchase will also be mentioned on the invoice. Therefore, on each purchase, the service will be provided in accordance with the terms and conditions in force during that time.
A return request can be made by submitting a return request form. To submit the form, click on the Return Request section given in the quick link bar at the footer. For further queries, please contact customer support at +91 9457007706 (via Call or WhatsApp) or by email at care@richerroyal.com .
Once the return request is approved, we will arrange a pick-up from the delivery address. In the meantime, keep the product in its original condition with all accessories until picked up.
You are welcome to try on the product, but do take adequate measures to preserve its original condition.
Please return the products in their original condition, including the accessories, tag, and packaging.
In the case of a return request, the customer will have to pay a convenience fee for pickup. The return of the product will be free of charge only if the wrong product, a damaged product, no product in the parcel, or the wrong size is delivered.
If you have received a damaged product, you must notify us within 24 hours of delivery.
Limitations on the return and exchange
You are welcome to try on the product, but do take adequate measures to preserve its original condition.
The product must be returned in its original condition, including the accessories, tag, and packaging.
Products that are customised or made to measure are not eligible for a return or exchange.
360-degree unboxing video is mandatory to be submitted (via email at care@richerroyal.com or WhatsApp at +91 9457007706) for return or exchange request approval only if you claim that you received the wrong product, a damaged product, or no product in the parcel or box.
Issues Related to an 'Empty Box, Missing Product, Wrong Product' Delivered, or Defective Product Delivered Complaints will only be accepted for RETURNS against refund, all other requests will be rejected.
In the case of a return request, the customer will have to pay a convenience fee for pickup. The return of the product will be free of charge only if the wrong product, a damaged product, no product in the parcel, or the wrong size is delivered.
In the case of an exchange request, the customer will not be charged any fee for pickup and further delivery.
For further clarifications regarding any of our terms and conditions or return and exchange policy, contact us via email (care@richerroyal.com), WhatsApp (+919457007706), or call (+919457007706).
How to apply!
A return or exchange request can be made by submitting a return or exchange request form. To submit the form, click on the Return Request or Exchange Request section given in the quick link bar at the footer. For further queries, please contact customer support at +91 9457007706 (via Call or WhatsApp) or by email at care@richerroyal.com .
Once the return/exchange request is approved, we will arrange a pick-up from the delivery address. In the meantime, keep the product in its original condition with all accessories until pickup.
Please return the products in their original condition including the accessories, tag, and packaging.
